CUSTOMER SERVICE AGREEMENT

FOR SINOCALLING PHONE SERVICE

Highlights:

(1) Customer can use Sinocalling without changing long distance carrier

(2) Sinocalling is a prepaid service and does not offer refunds

(3) Privacy Policy

(4) Rates are subject to change

This Customer Service Agreement (the “Agreement”) governs all the terms and conditions associated with your use of the services offered by or through Sinocalling.com Corporation (“Sinocalling”).

1. Services Provided.
Sinocalling offers you, among other things, the ability to make local toll, domestic long distance and international telephone calls using touch-tone telephones by dialing various access numbers made available on its Website www.Sinocalling.com (the “Website”), entering a Personal Identification Number (“PIN”) provided to you by Sinocalling and dialing the called party. These services are provided on a pre-paid basis only and do not require you to change your current telephone service provider(s) in order to use the services. A complete list of Sinocalling services can be found on the Website. Sinocalling is not responsible for reimbursements for calls made with another service while Sinocalling is temporarily unavailable.

2. Credit References
Sinocalling may refuse to provide service if your credit is not deemed satisfactory which determination shall be made at Sinocalling’s sole discretion.

3. Access Numbers.
To access Sinocalling’s telephone services, you must dial either a toll free (e.g., 800-xxx-xxxx) number or, where available, a local access number (provided on the Website). After dialing an access number you must enter your PIN, unless PINless is enabled and compatible with your origination number, and then the destination telephone number, Before you use any local access number, check with your local telephone service provider to ensure that no toll charges are associated with calls to that local access number. Sinocalling will not reimburse the customer for any extra charges assessed by your local phone company as a result of dialing one of Sinocalling’s access numbers.

4. Payment.
Sinocalling’S SERVICES ARE PROVIDED ON A PREPAID BASIS ONLY. As you use Sinocalling’s services, your Account will be debited accordingly. No phone services will be provided if your Account does not have a sufficient balance to cover the cost of the service.

5. Recharging Account.
In the event you want to use services in an amount which exceeds the remaining balance in your Account, you may access the Website and recharge your Account by purchasing additional service in non-refundable, preset dollar values (e.g., $20, $30, $50). Sinocalling will send you an electronic confirmation of any such recharge.

6. Rates.
Sinocalling’s rates are listed on its Website and are incorporated by reference herein. You are responsible for checking all applicable rates/promotions before making any call using Sinocalling’s services. Please note that the rates for calls to certain numbers (e.g., mobile/special service numbers) can be higher than rates for calls to other numbers within the same country. Sinocalling reserves the right, at its sole discretion, to modify those rates at any time and/or to offer special promotions. Rates are based on country code and city code, not country name. Sinocalling.com's rate structure is clearly outlined in the RATES section of the Sinocalling.com homepage. While Sinocalling.com endeavors to maintain rates that are competitive in the market, Sinocalling.com does not guarantee that its rates will change in any predictable fashion. In addition, though it is not the intent of Sinocalling.com to raise its rates at any point in the future, should market conditions or factors outside of Sinocalling.com's control cause its costs or wholesale rates to some or all destinations to go up, Sinocalling.com reserves the right to adjust its rates accordingly.

7. Surcharges.
There is a 69-cent surcharge typically assessed from the following locations: (1) Payphones, (2) Hotels, (3) Dormitories, (4) Hospitals, and (5) Other commercial phone lines.

8. Rate Changes.
Sinocalling reserves the right, at its sole discretion, to modify its rates and its surcharges. Sinocalling is not obligated to credit back any unused balance in your Account so Sinocalling strongly suggests that the customer use up the remaining balance before terminating the Account.

9. Billing Information.
Sinocalling does not send any invoices to its customers. Instead, you have confidential access to your billing information - for the current month and the prior three months only - on the Website under “My Account” 24 hours a day/ 7 days a week. The customer is responsible for printing out their monthly statements, and Sinocalling will not provide monthly billings beyond what is available online.

10. Billing Disputes.
You must notify Sinocalling by e-mail of any disputed charges within thirty (30) days of the charge being posted to your Account. Sinocalling will attempt to resolve all disputes within thirty (30) days of being notified of a dispute. To the extent Sinocalling determines, at its sole discretion, that a billing adjustment is warranted, your Account will be credited accordingly. If you fail to notify Sinocalling of a billing dispute as noted above, you will waive all rights to bring any claim regarding the dispute.

11. International Calls.
Although the quality of international telephone calls has improved greatly in recent years, calls to certain countries outside the United States can be interrupted as a result of service/network issues in those countries. Sinocalling will attempt to identify any such issues, with the cooperation of the customer. All necessary information must be provided including date, time, origination number and destination number. However, Sinocalling WILL NOT REFUND ANY CHARGES FOR SUCH INTERRUPTED CALLS.

12. Cancellation.
You may discontinue service at any time upon notice (either electronic or written) to Sinocalling. We will then shut down access to your account. You will not be entitled to any refund of the unused balance in your prepaid Account as of the date you discontinue service.

13. Customer Service.
If you have questions, concerns or complaints about your Service, you may contact Sinocalling’s Customer Service Department 24 hours a day, 7 days a week by e-mail at support@Sinocalling.com.

14. Limitation of Liability.
Sinocalling SHALL NOT BE LIABLE FOR DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES FURNISHED PURSUANT TO THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO MISTAKES, OMISSIONS, INTERRUPTIONS, DELAYS, DEFECTS AND/OR ERRORS IN TRANSMITTING, RECEIVING, ORIGINATING, TERMINATING AND/OR DELIVERING TELEPHONE CALLS, REGARDLESS OF THE NATURE OF THE CLAIM. Sinocalling WILL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, AND EXEMPLARY OR PUNITIVE DAMAGES, OR LOSS OF PROFIT OR REVENUES, EVEN IF Sinocalling HAS BEEN SPECIFICALLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Sinocalling IS NOT LIABLE UNDER ANY CIRCUMSTANCES FOR DAMAGES ARISING OUT OR RELATED IN ANY WAY TO YOUR INABILITY TO ACCESS, OR YOUR DIFFICULTY IN ACCESSING, ITS SERVICE THROUGH TOLL OR LOCAL ACCESS NUMBERS. Sinocalling IS NOT LIABLE FOR ANY TOLL CHARGES YOU MAY INCUR IN USING A LOCAL ACCESS NUMBER.

15. Governing Law.
This Agreement, and all modifications/amendments thereto, shall be governed by the law of the State of California.

16. Privacy Policy.
To learn about how Sinocalling protects your personal information, refer to Sinocalling’s Privacy Policy on the Website.

17. Use.
You agree to use Sinocalling’s service in a lawful manner which is consistent with the terms and conditions of this Agreement and all applicable federal, state and local laws and/or regulations. Sinocalling reserves the right to immediately, and without notice, terminate, or otherwise discontinue, your Account and PIN in the event it determines that you have violated any such term, condition, law and/or regulation.

18. Recommendation.
We recommend that you Cancel Your International Long Distance Calling Plan. Charges by wireless and land-based phone service providers for overseas long distance calls can be unreasonably high. Sinocalling can take no responsibility for the calls go through your long distance plan without using our phone card, or fail to use our phone card properly.